FAQ

Your insurance card, photo ID, form of payment for co-pays and balances and a parent or legal guardian if you are under 18 years of age (you may discuss other options with this specifically with your therapist).

Many people question if counseling might be the right option for them. Here are some things we encourage new clients to consider:

• Find the right fit! It is important to find the right fit in a therapist because we believe that a good therapeutic relationship is a large part of making good progress. If you don’t feel like we’re a good fit for you, we can help you locate someone who is.
• No obligation! We want our clients to know that there is no obligation to make a second appointment if you have reservations after an initial session. Your therapist will discuss with you at the end of your first session how you want to proceed.
• Will I qualify? It is important to know that anyone can benefit from therapy. No matter what brings you to consider wanting some changes in your life, we can assist you with finding the right path. Your individual therapist is trained and skilled in assessing your problems and helping you to create a treatment plan.
• What is the first session like? Your first session will consist of questions to gather background information which helps our therapists find out more about you and your challenges. After this appointment, you and your therapist will work collaboratively to create a plan for steps needed to make improvements and address challenges.
• It’s okay to be nervous! We know that the first step of making an appointment can take a lot of courage! The moment you step in our doors, we know that you are taking steps to try to live a better life and we respect that. There is no judgment in a bit of worry about our first session. Please let us know if there is anything we can do to make your first appointment a bit more comfortable.
• No question or request is wrong! We appreciate any questions you have about how we or therapy can benefit you or what you might need to specifically enhance your therapy experience. Don’t be afraid to ask!
• Is it private? We hold privacy and protection of your health information with the utmost respect. We take a number of precautions to ensure your privacy. Your health information is highly protected and we ensure that you are given privacy in your own room with your therapist for your visit. Your therapist will go over your privacy rights with you during your first appointment. If you ever feel that your privacy is compromised, please let us know.